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Please call before 10 am to schedule a pick-up for that day.

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Turn-around time includes the day the case and all components are received and the day it is shipped.

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Fabrication starts when all components of the case are received.

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Please allow extra time for shipments.

TURN-AROUND POLICY.

Turn-around times start after all case components (bands, models/scans, wax bites, etc.) are received. For instance, if we receive a prescription and all of its components for a removable retainer on a Monday, the case will be delivered/shipped on a Friday.

RETAINERS, FIXED, PRINTED + VIRTUAL MODELS.

ALIGNERS, RESETS, FUNCTIONALS, MOUTH GUARDS + PRINTED STUDY MODELS.

  • Turn-around times do not include weekends or holidays.

TURN-AROUND TIMES

SCHEDULING.

Line separator

COMPANY
POLICY

RUSH SERVICE.

Please notify the lab in advance if your rush will need pontics.

  • To ensure quality control, same-day rush service will be limited to special circumstances.

WARRANTY.

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  • We offer a lifetime warranty on material defects of acrylic and laser welded joints, and a 90-day warranty for solder joints.

  • All wires are warranted for 90 days.

  • Invisible retainers (IRs) are warranted for 90 days.

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RETURNS.

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Please return appliance, original work model(s), and the bite registration (if applicable) with an explanation as to the reason for dissatisfaction. When returned, the product will be reviewed by our technical staff.

GUARANTEES.

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All appliances are guaranteed to fit the original model on which it was fabricated before adjustments are made. 

 

The guarantee is void if the original work model(s) and bite registration (if applicable) are not returned.

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BILLING + PAYMENT.

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  • Each case shipped will include its own invoice for your records.

  • Statements will be emailed at month's end. Each statement will include invoice numbers and invoice totals.

  • Statement balance remittance is appreciated by the 15th of the month in which the statement is received.

  • A 1.5% monthly charge will incur on all accounts that have outstanding balances over 30 days.

  • We accept VISA and MasterCard for your convenience.

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  • For those accounts not in our delivery area, please allow extra time for shipping.

  • For your convenience, shipping boxes and prepaid mailers are provided by us at no extra cost to you.

  • Each case will be returned by UPS Ground Service at your expense.

  • An additional charge will be added to any shipping upgrades.

  • Free shipping is available to digital accounts.

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SHIPPING.

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